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FAQ

Hours and Transportation

What are the museum’s hours? What days do the museum close?
Please check the information on the General Information page.
Do you close during the Golden Week holiday in May?
Usually, the museum is open throughout Golden Week.Please check the information on the “Current Exhibitions” page.
How do I get to the museum?
The closest train station is JR Ueno Station on the Yamanote Line. Subways of Tokyo Metro Ginza Line and Hibiya Line, also Keisei Line are accessible. Please see further information on the Direction page.
I’d like to go the museum by car. Do you have parking lot?
There is no parking at the museum. Please use pay-parking around Ueno Park.
(Please see the [Parking Guide Map] for details)

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Admission fees

What are the museum’s admission fees to view the permanent collection?
Please check the information on the General Information page.
Are there any free admission days for the permanent collection exhibition?
Yes, on the second and fourth Saturdays every month, and November 3 (Culture Day), for all visitors.
Do you have passes or multiple-use tickets?
Sorry. We do not provide such tickets.

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Collection and architecture

What kind of works do you have in your permanent collection?
On exhibit are paintings from the pre-18th century old masters, including Veroneze and Rubens, to 20th century French Modern by Picasso and Miro in the Matsukata Collection. Sculptures by Rodin and Maillol are also on display. For further details, please check at the collection page.
Do you allow visitors to take photos (including digital cameras) or copy the works?
Detailed copying is not allowed, while taking photos of the collection at the permanent exhibitions is allowed. However, strobe lights and tripods are prohibited.
All photography and videography is forbidden when the galleries are crowded.
Works on loan from other museums cannot be photographed.
I have taken a photograph of "The Thinker" by Rodin in the museum’s front garden. Is it possible to use this picture?
Not for any profit-earning activities.
Is it possible to use images of artworks from the museum’s Web page?
Not for any profit-earning activities. Please confirm by e-mail or telephone. When you send us an e-mail, please mention your name, organizations and phone numbers.
How many hours are required to see the permanent collection exhibition?
The average time is 1 to 1.5 hours.
What is the Matsukata Collection?
Works collected by Kojiro Matsukata (1865-1950) are known as the Matsukata Collection. For further details, see the Matsukata Collection page.
When was the museum building constructed and who designed it?
The National Museum of Western Art was built to house and display the works of the Matsukata Collection, which arrived from France in 1959. At that time, there was only the main building, designed by French architect Le Corbusier. The new wing was built in 1979, and then the special exhibition galleries on the basement floor were built in 1997 under the forecourt.
The latter two buildings were designed by Kunio Maekawa (1905-1986), a student of Le Corbusier.
For details on the buildings, please refer to the Floor Guide.

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Exhibitions (special exhibitions)

Do the special exhibitions travel to other museums?
Please check the Current Exhibitions page.
What are the admission fees for special exhibitions? Are there advanced or discount tickets?
Please see the Current Exhibitions page.
Are there events and lectures related to special exhibitions?
Please see the events page for details.
Who are the co-sponsors of the special exhibitions?
Please see the Current Exhibitions page.
When is the best time to avoid crowds when viewing the special exhibitions?
It depends on the exhibition. Usually, weekdays during first half of the exhibition period. Around 9:30 a.m., just after the museum opens its doors, and Friday night after 6 p.m. are the best times.

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Various services

Are there restaurants in the museum?
Café Suiren is located in the museum.
Are picture cards of the permanent collections available?
Picture cards, art books and other items are available at the Museum Shop.
I’d like to have catalogs of the special exhibitions.
The exhibition catalogs are available at the exhibition site. If you prefer to receive these by post, please call or e-mail us. When you send your e-mail, please mention your name, phone number and the title of the catalog you require.
For catalogs of the exhibitions held so far, please see the page “how to purchase exhibition catalogs.”
Do I have to pay an admission fee to go to the restaurant or museum shop?
No. They are accessible without admission fees. Please see the Floor Guide.
Do you allow babies?
Yes. There are no restrictions. However, if your baby starts crying while in the gallery to the annoyance of other visitors, we may ask you to go out until the crying stops. We hope you appreciate this.
Do you allow baby strollers inside? Do you lend strollers?
You can bring your stroller inside. We do not lend them. But when the galleries are crowded, the use of strollers may be impossible.
Are baby changing tables, a nursing room, or baby care services available?
Baby changing tables are available in restrooms located on the first floor of the main building and the second basement floor of the special exhibition galleries. Please check the location on the Floor Guide. There is no nursing room or baby care services.
Does an accompanying person to a disabled person require an admission fee?
Basically, one companion to a disabled person is admitted free of charge.
Please see the guidance for the Accessibility.
Do you provide wheelchairs?
Yes. Please ask at the information desk.
Does the museum have a supporting group?
Sorry, we do not have any.

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Others

How many staff there? How many are curators?
We have 24 full-time employees including 13 curatorial staff. For more details, please refer to the "Summary of the Natiomal Museum of Western Art". The Summary is available for free browsing in the lobby of main building.
Are there any openings for staff?
Update of job openings shall be posted on our website.(in Japanese).
please check the link attached.
Do you invite intern students?
Details of internship recruitment is announced on our website.
Please check Education/Research>Education Programs>Internship.
Do you have a lost and found office?
Please call or e-mail us at the following number or e-mail address.
Phone) 03-6671-9355 (+81-3-6671-9355) (During opening hours)
03-3828-5131 (+81-3-3828-5131) (Closed days 9:30-17:00)
*The year-end, New Year holidays, etc. are excluded.

E-mail)mailaddress
For inquiry, please let us know of your name, contact information(phone and/or e-mail address), and the details of your lost property.

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